Frequently Asked Questions

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Prices update in real time and are shown live on the site. When you buy, a 3-minute price lock holds your rate while you check out.

Digital gold lets you buy gold by the gram and hold it in your account. You can later convert your grams into physical Prelove 916 pieces and collect them at a branch.

We buy back gold at live rates, with separate rates for YGold and non-YGold items. You will see the value in both percentage and MYR before confirming.

Choose self-pickup at a branch during checkout. You will receive a QR code to verify and collect your order securely.